G|M Business Interiors is southern California’s premier dealer for Miller Knoll furniture. We specialize in office furniture planning, specification, procurement, project management, delivery, installation, reconfiguration, and complete asset management. With our history dating back to 1944, G|M’s success continues because of our team of dedicated and professional employees, who embrace passion for excellent furniture design, operational proficiency and most importantly, delighted customers!

ROLE SUMMARY
The Job Captain role is primarily responsible for supporting all aspects of G|M Business Interiors sales operations as it relates to account and project management administration.

COMPENSATION
$20 - $25 per hour, depending on education and experience, plus monthly bonus plan. Paid time off, health insurance benefits, and a 401(k) plan are also available for eligible team members.

DUTIES

• Actively engage with team members and clients at all levels of project and account administration.
• Serve as a telephone operator, directing incoming phone calls promptly & efficiently.
• Take initiative to produce quick quotes, answer questions and process requests with little or no direction.
• Manage numerous projects simultaneously at varying stages of the project cycle.
• Make site assessment and draft specific documentation following client meetings to support account/project throughput.
• Assist AE/AM in preparation for initial client meetings.
• Create new Prospects and Prospect PreOrders from leads assigned or leads gathered and send an introductory email at Acct Executive’s direction.
• Create cohesive and detailed quote packages to present to clients.
• Detail specifications along with AE/AM and team Designer(s) to fulfill client wishes.
• Work with manufacturers and management to obtain preferential pricing support in advocacy of our client.
• Work with Project Management and Designer(s) in preparing deliverables for client acceptance and client services field use.
• Use knowledge of G|M Business Interiors and industry procedures when facilitating workflow / POP.
• Answer urgent order clarifications to ensure orders are expedited.
• Conduct Monday Morning meetings to check order acknowledgements, drawings, and specifications with AE/AM and Designer to ensure accuracy.
• Check punch lists and expedites orders and solutions as efficiently as possible.
• Prepare documentation and action plan for deployment of G|M Business Interiors client facing technology. Attend project initiation and wrap up meetings to train client on usage and capabilities.
• Understand and competently navigate ePortfolio, eAssets, & MyWindow
• Demonstrate client gratitude by coordinating project completion gifts and thank you cards.
• Assist with bid committee activities by actively preparing for each bid meeting, offering help when possible and becoming familiar with the scope and response through completion.

QUALIFICATIONS

• High school diploma, or GED.
• Bachelor’s degree in interior design, business, communications, or marketing is highly preferred.
• 3-5 years previous experience in a business environment with a customer service focus.
• Highly proficient computer skills.
• Effective verbal and written communication skills to interact professionally with customers via email and phone.
• Acute attention to detail and ability to handle multiple tasks.
• Ability to work in a fast-paced environment and meet multiple simultaneous deadlines.
• Strong organizational, research, follow-up, and time management skills.
• Ability to learn quickly and work independently as well as contribute as part of a team.

This job description provides information about the general nature and level of work performed by team members assigned to this classification. It is not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. A team member may be required to perform duties outside of normal responsibilities from time to time and at any time, as needed.

G|M Business Interiors is an Equal Opportunity Employer.